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Välkommen till ClearOn! Vad kan vi hjälpa dig med?

Här https://www.clearon.se/kontakta-oss/fragor-och-svar/ hittar du svaren på de vanligaste frågorna.

Fyll i formuläret för det ärende du vill ha hjälp med.

Butik

Frågor om Värdeavier

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behöver kontakta utställaren, företaget som hen fått pengarna från. I Värdeavins följebrev står det vem som är utställaren.","marks":[{"type":"em"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"f7229344-3b91-4b1e-9096-e30071d024e9"},"content":[{"type":"text","text":"Kundens pris regleras automatiskt i kassan beroende på avibelopp.","marks":[{"type":"em"}]},{"type":"text","text":" "}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"0bedeea4-ac01-466a-812d-865c77b298f9"},"content":[{"type":"text","text":"• Körkort utfärdat av Vägverket och Transportstyrelsen","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"• Nationella ID-kort","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"• ID-kort från Skatteverket","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"• Svenskt pass","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"• SIS-märkta tjänstekort och ID-kort","marks":[{"type":"em"}]},{"type":"hardBreak"},{"type":"text","text":"OBS! Freja eID, ID-handling från Migrationsverket, utländska ID-handlingar och främlingspass är ej godkända.","marks":[{"type":"em"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"bfd70444-9c6a-49d5-b453-0ab5d7f76ff3"},"content":[{"type":"text","text":"Värdeavier utställda till företag eller förening inlöses endast hos utställande bank.","marks":[{"type":"em"}]},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"510ad734-a2a4-4a2d-9560-9cb5b59f5d72"},"content":[{"type":"text","text":"Kravet är att mottagaren av Värdeavin har ett giltigt svenskt ID och kan signera Värdeavin. Ingen åldersgräns finns.","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"1631d70e-7be6-44df-87f7-16ec37661d65"},"content":[{"type":"text","text":"OBS! 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